Dispatch, Shipping Information Policies
The Print and Framing co and Modern Prints
www.printandframing.com.au and www.modernprints.com.au
The Print and Framing co and Modern Prints does not guarantee specific delivery dates/times. If delivery of your order is time sensitive please contact us at: info@printandframing.com.au or call us 03 9042 3132 and we will try our best to accommodate.
All shipments will be labelled with an Authority to Leave notice. Please ensure that the elected delivery address has a safe and secure area for the item to be placed if you are unable to be present for delivery. If elected address is an apartment or unit, items will be left in best accessible area, whether that be front door, lobby, mail area or shared corridor.
Unfortunately, we are unable to provide delivery to PO Box addresses for oversized orders larger than 1m.
All our products are made to order and have a term around time of 14 days. This time frame does not account for delivery time. Estimated delivery times are listed below:
Rush Jobs are available, fees may apply, please contact us at:: info@printandframing.com.au or call us 03 9042 3132 and we will try our best to accommodate.
Transit Times
Delivery Method Transit Time
Metro Areas within Australia 1-3 business days
Non-Metro Areas within Australia 3-10 business days
International Contact us
Pickup is Available from our Warehouse location at 40 Dougharty Rd, West Heidelberg. Melbourne.
Please Note: To offer you the lowest possible shipping rates, we combine similar items in one shipment. If an item is temporarily out of stock or on backorder, we may hold the rest of your order until it is complete. Rest assured we will contact you if there is a delay.
PACKAGING
Posters, photographs and art prints are carefully rolled with protective paper to protect against dust before being packaged in a tube. Prints should only be removed by a professional framer The Print and Framing co and Modern Prints is not responsible for any scratches or damage to a print once it has been removed from its packaging.
Framed items, Canvas and metal items are first bubble wrapped then placed in cardboard shipping carton.
Acrylic Products are wrapped in tissue paper, bubble wrapped then placed in cardboard shipping carton.
TRACKING YOUR ORDER
As soon as your order is dispatched, you will receive a confirmation email that includes a tracking number. Tracking is not provided for international standard shipments.